Pixel Garden AI ("us", "we", or "our") operates the Pixel Garden AI service (the "SERVICE"), specializing in AI-generated floral design imagery.

This document describes how we handle your floral design data, generated images, and usage information while providing our AI-powered floral visualization services.

We want you to know that when you use our SERVICE you can trust us with your information. We are determined to do nothing that would infringe your rights or undermine your trust. This Privacy Statement describes the information we collect about you, how it is used and shared, and your rights regarding it.

Data Collection

We collect:

• Account information (name, email, business details)
• Floral design prompts and descriptions
• Generated floral arrangement images
• Usage patterns and feature preferences
• Payment information for premium services

Your floral design prompts and generated images are stored securely for:

• Your continued access to created designs
• Service improvement (with all identifying details removed)
• Legal compliance regarding AI-generated content

Our Lawful Basis for processing your information

The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so.

Our Lawful Basis is: performance of a contract to deliver our SERVICE to you and our Legitimate Interests are where you are a customer of our SERVICE; processing for direct marketing purposes, or to prevent fraud; and processing necessary to ensure network and information security, including preventing unauthorised access.

We use your information to:

• Generate and store floral design images
• Improve our AI floral design algorithms
• Provide personalized floral design suggestions
• Process transactions for premium features
• Ensure compliance with AI content generation standards
• Direct your enquiries to the appropriate customer support staff.
• Investigate and address your concerns.
• Communicate with you about products, services, promotions, studies, surveys, news and updates relating to our service.
• Process promotions/competitions, including prizes, and send you information about our services.
• Investigate or address legal proceedings relating to your use of our services/products, or as otherwise allowed by applicable law.
• Where any part of our processing includes automated decision-making, we ensure that the proposed decisions are reviewed by a member of staff before being applied. You will always be able to get an explanation for the decision and to challenge it if you are unhappy with it.

We collect and process both personal data and special categories of personal data as defined in the GDPR.

This includes:

• Name
• Email

We may share your data with:

• AI model training partners (anonymized data only)
• Payment processors for transaction handling
• Cloud storage providers for image hosting
• Our legal advisors in the event of a dispute or other legal matter.
• Law enforcement officials, government authorities, or other third parties to meet our legal obligations.
• Any other party where we ask you and you consent to the sharing.

We transfer personal data to the following third countries or international organisations using the identified safeguards because we rely on third-party services to deliver our Service.

• AI Model Training Partners (via GDPR-compliant DPAs)
• Cloudflare for image caching

We have satisfied ourselves that such transferred data is fully protected and safeguarded as required by the General Data Protection Regulation.

We retain your personal data while you remain a customer, unless you ask us to delete it. We will delete or anonymise your information at your request unless:

• There is an unresolved issue, such as claim or dispute.
• We are legally required to.
• There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers' safety and security.

Your Rights

Specific to our floral AI service:

• Request deletion of generated floral images
• Opt-out of using your prompts for AI improvement
• Access all design metadata associated with your account
• Receive explanations about AI design generation processes

The General Data Protection Regulation gives you specific rights around your personal data. For example, you have to be informed about the information we hold and what we use it for, you can ask for a copy of the personal information we hold about you, you can ask us to correct any inaccuracies with the personal data we hold, you can ask us to stop sending you emails, or in some circumstances ask us to stop processing your details.

Accessing and Correcting Your Information

You may request access to, correction of, or a copy of your information by contacting us at privacy@[YOUR_DOMAIN]

Marketing Opt-Outs

You may opt out of receiving emails and other messages from us by following the instructions in those messages.

Cookies

We use minimal cookies strictly for:

• Maintaining design session continuity
• Storing temporary floral design preferences
• Authentication for premium features

No cookies are used for third-party tracking or advertising purposes.

We reserve the right to update our Privacy Statement at any time. Any changes will be posted to this page.